Hugo's European Car Service

Rick, Adrian and crew have been servicing my 2004 BMW for 10 years. Rick is fair, honest and trustworthy. With their help and advice, it has now become a "classic" car that I am happy to keep and maintain. I can always depend on getting my car repaired properly with Rick. He is a real gem and I recommend him highly!

I had a flat. Went to a "tire" store. Should have known better. The guy comes back after 15 minutes with that look - the "this is going to cost you" look. He tells me I need about $5000 worth of service - immediately on a car with 150,000 miles.

Then I went to Hugo’s and found out I just needed new brakes. Had them done in an hour. There is something about expertise that is just dying in this country and that is why Hugo’s is so refreshing. I know that they operate with integrity, imagine that? I was greeted warmly and set at ease. They understand their position as experts and don't abuse that knowledge but help you to understand your car and give you the best advice and service for a fair price. They have my business for life.

Everything I could hope for in a local import repair shop - the staff is super responsive and respectful, and the work gets done right at a fair price. I highly recommend this place (especially if you have a Volvo)!

The absolute best place to get your VW fixed. I got at least 3 quotes for a very tricky job that I needed done on our VW. The quotes were everywhere on the map from $250 - $3,500+! As soon as I walked into Hugo’s I knew it was the right place. Adrian who runs the front of the shop was knowledgeable and friendly. Rick, the mechanic came out to chat with me about the issue and put my mind at ease about the scope of work and cost. I felt so comfortable. We dropped the car off and they did exactly what they said they would do for the price we were quoted! The place is spotless and even the bathroom is nice!! The car runs like a dream now and we feel great knowing that we have somewhere that we trust to go to if we need any repairs in the future. Thank you Hugo’s!

If you are looking for a professional, honest car repair with people who know what they are doing, this is it. There is never any selling you something you do not need and if they find something you did not know about you get a straight answer on how serious it is and what are the options.

THE most trustworthy, competent, nice people to deal with. I would keep owning BMWs just to know Rick and his team were there to provide worry-free service on the car. I've been a customer for 10 years.

When I moved to San Diego I needed a mechanic for my Volvo S60. I found Hugos from Yelp. I have been going to Hugo’s ever since. Rick, the owner is honest, fair, and makes my safety a priority. Rick uses genuine Volvo parts just like the dealerships. Compare the prices to the Dealer and you will be amazed how much you will save. Don't waste your money at the dealer. If you want someone you can trust then go to Hugo’s.

I can't thank these guys enough for being nice people and for running a great shop. I had a VW with quite a few miles on it (over 120k), and being a cheap son of a gun I wanted to get as many out of it as I could.

The people at Hugos always were and are: timely, honest, friendly, and up front about cost. Prices were always fair, and they never try to pull any upsell nonsense or anything like that. They want to fix your car and get you back on the road because they like what they do.

Thanks guys, I appreciate everything you've done for me over the years. I have another VW with a 5 year warranty on it so I probably won't see you in that capacity any time soon, but I will swing by with some beers for you guys at some point as a token of appreciation.

Having recently relocated to North San Diego County, I was not sure who the local "Volvo Whisperer" was. When I was at the Carlsbad Volvo dealer earlier this month, the customer attuned salesperson there mentioned that Hugo's was an excellent Volvo mechanic here in the North County, I was delighted. I called and made an appointment for routine 75K maintenance, and they got me in a few days later.

I left Hugo's a very detailed list of things I wanted checked (as an engineer, lists are a habit of mine) along with the 75K maintenance. To a letter, Hugo's executed my list, and found front bushings worn - which wasn't on my list or the 75K inspection - which would lead to increased brake pad and tire wear... BOTH of which I had been seeing in the last year! Before attempting the bushing repair Hugo's called me to OK it, and they completed all the work within a single day. I spoke with Rick the owner about the factory plugs I'd had them change, and he's not only an excellent mechanic but a nice guy as well.

Reasonably priced, meets their promises, friendly, thorough, detailed, local... Hugo's is awesome. You could go to the dealer or Pep Boys and pay more, wait longer, and not be confident it was done right, or you could choose Hugo's. I'll be back to Hugo's for all of Volvo maintenance.

What you've read is completely true. Just took my 2007 BMW 335 in to get some suspension work done and they were done in just a few hours. I wish I found these guys sooner! Taking your BMW to a dealer is absolute insanity. The pricing alone should make you come here instead of there. Plus, the people are a lot nicer. I will be taking my ride here from now on!